Privacy Policy

1. Introduction

WinAndClaim (ABN: 34691820465) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Name, date of birth, and contact details
• Residential address and identification documents
• Financial information including bank account and payment card details
• Employment and income information
• Gaming activity and transaction history
• Communication records with our customer support

Technical Information

• IP address, browser type, and operating system
• Device information and unique identifiers
• Website usage data and clickstream information
• Cookies and similar tracking technologies
• Location data (where permitted)

3. How We Collect Information

We collect information through various methods:

• Directly from you when you register, play games, or contact us
• Automatically through your use of our website and services
• From third parties such as payment processors and identity verification services
• From publicly available sources where permitted by law
• Through cookies and similar technologies

4. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Creating and managing your account
• Processing transactions and payments
• Providing customer support and responding to inquiries
• Delivering gaming services and managing game results
• Verifying your identity and age

Legal and Regulatory Compliance

• Complying with anti-money laundering and counter-terrorism financing laws
• Meeting responsible gambling obligations
• Reporting to regulatory authorities as required
• Preventing fraud and ensuring platform security
• Maintaining records as required by law

Business Operations

• Improving our services and user experience
• Conducting market research and analytics
• Sending promotional communications (with your consent)
• Managing risk and preventing abuse

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Identity verification and fraud prevention services
• Cloud hosting and data storage providers
• Customer support and communication platforms
• Marketing and analytics services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Cooperate with law enforcement and regulatory authorities
• Report suspicious transactions under AML/CTF laws
• Protect our rights, property, and safety
• Prevent fraud and illegal activities

6. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Multi-factor authentication for sensitive operations
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security

Generally, we retain account information for 7 years after account closure, or as required by applicable laws and regulations.

8. Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain uses of your information
• Complaint: Lodge a complaint about our privacy practices

To exercise these rights, please contact our Privacy Officer using the details provided in the Contact section below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Australia where our service providers are located. We ensure that such transfers are made in accordance with Australian privacy law and include appropriate safeguards to protect your information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and, where required, by direct communication.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):